cancel
Showing results for 
Search instead for 
Did you mean: 
Jesse22
New member
1 0 0 0
Message 1 of 2
241
Flag Post

Exclamation mark next to Network Adapter in BIOS

HP Recommended
HP Envy Notebook 15na
Microsoft Windows 10 (64-bit)

Hey guys, serious problem here and it’s wearing me out for days now. I’ve been having issues with my network adapter since i switched hard drives and installed new win10 from a usb drive. I’ve tried reinstalling the drivers and even bought an external usb wifi adapter and it still didn’t work. 

I think the major problem is the bios as there’s a “!” next to the next work adapter in BIOS settings. Please help me, very urgent 😭😭

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 2 of 2
Flag Post
HP Recommended

Hi

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

HWT B D W.png FIRST test the adapter, it may have failed.

 

What was the original OS as supplied?

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation