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HP Recommended
HP 15-db069wm
Microsoft Windows 10 (64-bit)

So I went into my BIOS on my HP 15-db0069wm and noticed there's an exclamation point next to network adapter but the weird part is my network adapter works but not well. After seeing that I did some research on it and found solutions to uninstall and reinstall the drivers, update the drivers but none of them worked. The BIOS beeps when I try to click on it. What else can I do

1 REPLY 1
HP Recommended

@MatthewH2001 Welcome to HP Community!

 

I understand you are having issues with the wireless not working on your HP notebook.

 

let's try these steps here: 

 

Let's start off by uninstalling the Wireless drivers from Device manager: 

 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Please check with a hardwired Ethernet cable and update the bios and Wi-Fi drivers from this link:  and select the country then enter the product# of the computer and follow the on-screen instructions to update the bios and Wi-Fi drivers.

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

The best way to do that is by using the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.