• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
envy 15 k203nl
Microsoft Windows 10 (64-bit)

Hi

after the last 3 update of windows 10 i've problem with any connection of Audio bluetooth device.

When i try the pairing it found the device but after 5 seconds become asscociated but no connected.

I've try with:

- Bluetooth audio adapter PHILIPS AEA2000/12

- Headphone

- A portable speaker.

The error displayed is: Operation failed. Verify that the Bluetooth device is still discoverable, then try again.

I've try the update of Drive, with reset windows but no result.

How i can resolve?

4 REPLIES 4
HP Recommended

@RM88RM 

 

I can't get parts list of your machine but it has 802.11b/g/n (1x1) and Bluetooth 4.0 combo (Miracast compatible). Please check what is its current wifi card (Broadcom, Intel or Realtek) then download Bluetooth driver (same brand with wifi) for it then install to your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@banhien wrote:

@RM88RM 

 

I can't get parts list of your machine but it has 802.11b/g/n (1x1) and Bluetooth 4.0 combo (Miracast compatible). Please check what is its current wifi card (Broadcom, Intel or Realtek) then download Bluetooth driver (same brand with wifi) for it then install to your machine.

 

Regards.


Hi,

I had already downloaded the drivers, both for bluetooth and for wifi, Broadcom. But I did not solve anything.
The card that I mount is a bcm43142.

HP Recommended

today I discovered that I can no longer connect a wireless screen. Months ago it worked.

HP Recommended

@RM88RM wrote:

today I discovered that I can no longer connect a wireless screen. Months ago it worked.


no solution?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.