Firmware update for hyperx sounddriver failed

[old_pez]

The new firmware update for the internal HyperX Wireless Adapter failed. Now I don't have any sound on my HyperX Cloud 2 Headphones. Pairing works, but there is no sound. When I'm using the dongle, the headphones are working.

[Raj_05]

Hi @old_pez,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the firmware update for your HyperX Wireless Adapter didn't go as planned, which could be causing the issue with sound. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Reinstall HyperX Software:

• Uninstall the existing HyperX software and drivers from your system.
• Restart your laptop.
• Download the latest version of the HyperX software from the HyperX website or HP support.
• Install the software and drivers, then restart your laptop again.

Check Audio Settings:

• Go to Settings > System > Sound.
• Ensure that your HyperX Cloud 2 Headphones are selected as the default playback device.
• Check the Advanced sound options to make sure that the output is set correctly.

Update Device Drivers:

• Open Device Manager.
• Locate Sound, video and game controllers and find your HyperX device.
• Right-click and select Update driver. Choose the option to search automatically for updated driver software.

Rollback Firmware Update:

• If the HyperX software allows, you may have an option to rollback to the previous version of the firmware that was working. Check the software's settings or support documentation for this option.

Reset HyperX Wireless Adapter:

• Unpair and re-pair your HyperX Cloud 2 Headphones with the wireless adapter.
• If there's a reset button on the adapter, try pressing it to reset the device.

Use the Dongle:

• As a temporary solution, you can continue using the dongle until the issue is resolved.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support