• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-22-2021 03:56 PM

HP Recommended
Product: HP 15-DY1071WM
Operating System: Microsoft Windows 10 (64-bit)

Hi yall, so I am working on a friends HP 15-DY1071 laptop. The laptop crashed repeatedly on startup so we reinstalled Win10, did all the updates to 20H2. I have narrowed down the issue to the Realtek module. The driver is using RTL8822CE instead of RTL8821CE. I tried to change the driver in device manager to the correct driver and thats when the laptop crashes as it has before.

I have tried using the HP support app to fix it, that hasnt worked.

I have tried to make sure the module reads in the UEFI diagnostics, which it does.

As mentioned above I have tried reinstalling the driver from the Realtek downloads and HP. Neither have worked.

 

We have only been able to connect to the internet with a USB WIFI chip and not the onboard Realtek module. Does anyone have any suggestions?

Category:
2 REPLIES 2

‎06-22-2021 05:07 PM

HP Recommended

@Erich77 

 

Please try to uninstall wifi driver then install again using driver from the following link

 

            https://support.hp.com/au-en/drivers/selfservice/hp-15-dy1000-laptop-pc-series/29322765

 

   There is only one driver for both

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-22-2021 05:55 PM - edited ‎06-22-2021 06:16 PM

HP Recommended

Thank you for the reply @Banhien. I just double checked and I have tried that driver and the Microsoft driver and both cause a Kernel Failure to the laptop.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.