HP 15-eg2000

[Carlos20201]

Hello I need some help, my father has a HP 15 eg2000, we bought it from Costco still running good but one day, I went to go one the laptop the wifi connection was gone like disappeared, i even tried to go in the device manager but only showed VPN and Bluetooth device, I did a restore then the Wi-Fi came back, any chance of anyone can tell me how I can prevent from this happening again, one more thing can anyone tell me how I can copy my dad's Microsoft account and password because I forgot it, so I can write it down again.......???????????

JUST IN CASE YOU NEED MORE INFORMATION ABOUT THE LAPTOP

Product number: 643L4UA#ABA

Serial Number: [personal info removed]

[sandytechy20]

@Carlos20201 

Welcome to the HP support community.

I understand that you are getting WiFi adapter issues on the notebook, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.