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- HP Community
- Notebooks
- Notebook Wireless and Networking
- HP 15" Omen WiFi crashing/ disconnecting

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10-10-2019 08:48 PM - edited 10-11-2019 08:25 PM
Hey, I have a HP Omen laptop that seems to have a faulty network card that crashes, disconnects, can't connect to remembered networks and regularly slows down to a crawl and I was wondering how I would go about fixing or replacing it with the same or better network card or if it could be anything else causing this issue as this seems to be killing my battery and is definitely hindering my ability to do my UNI work and to game.
The steps I've already taken to try fix this issue are:
- Reset the network adapter
- Uninstall the drivers and all software tied to it and reinstalled all
- Tried different modems
- Used all Windows and HP provided diagnostic software and forms
- Moved as close as I can to the modem
- Reset my laptop
- Reformatted my laptop
- Reinstalled Windows from a HP Recovery USB Drive
- Have done a clean install of Windows 10 64bit from a Microsoft 10 home USB
- Uninstalled all antivirus and reinstalled
- Checked Firewall settings in windows and my antivirus
- Fully updated Windows, all my HP drivers and Intel drivers
- Have followed all the CMD commands I could find to fix this
My Laptops details are:
HP OMEN Notebook
Product number: P7F33PA#ABG
Network card: Intel(R) Dual Band Wireless-AC 7260
Thank you,
Josh.
10-11-2019 03:57 AM
Hi
Please remove the serial number.
Can you remove and re-seat the adapter?
http://h10032.www1.hp.com/ctg/Manual/c04620176
There are 2 listed in the manual, your is the underlined model.
Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006
Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006