HP-15AC178TX wifi connection problem

[Ramesh604]

Hi,

My laptop having issues with connecting to wifi network.

It will connect to wifi network but immediately disconnected, then try to connect and disconnect for serveral times until it stable to access to internet.

I thought it was my router problem and changed my router, I have updated all the drivers and even updated BIOS but didn't find any solution for that.

Please check the attached video link for better understanding of problem.

https://www.youtube.com/watch?v=wnItADBuQG0

Please help me in resolving this isssue, I am so much irritated with wifi problem. I can't access internet through ethernet cabel all the time.

Thanks,

Ramesh

[Chimney_83]

Greetings @Ramesh604, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer where the connection keeps dropping, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Open device manager by doing a right-click on the Windows button.

Please uninstall the wireless adapter listed in device manager,

Delete the driver when prompted.

Restart the computer and install the driver from this link.

Let me know if this helped.

[Ramesh604]

Hi, 

Thanks for your support.  I have uninstalled and deleted wifi driver from the device manager and restarted the laptop.

But the wifi driver is showing again after restarted. The given link for wifi driver is intel but my wifi driver is realtek.

Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter

I tried to install intel driver which you gave also but it didn't work.

Please help me.

Thanks,

Ramesh

[Chimney_83 · Accepted solution]

Thanks for the reply and trying the suggested steps. 

When you uninstall the wireless adapter from device manager and restart your computer, Windows will automatically install a generic driver. 

You can check if the generic driver works fine or install the driver of your choice. 

Recommend you install the driver from this link and check. 

The link contains a generic driver which works will all wireless cards. 

Let me know if this helped. 

[Ramesh604]

Thank you so much for your help. That worked for me and So far it is connecting quickly.

Thanks,

Ramesh

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[Ramesh604]

Hi,

The Problem is repeating again from today. Not sure what to do.

Please help me.

Thanks,

Ramesh