• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-10-2021 10:58 AM

HP Recommended
Product: 15s-eq1000
Operating System: Microsoft Windows 10 (64-bit)

Laptop came without an OS.  I installed Win10LTSCv1809.  Downloaded all drivers from HP's website and most of them say "driver not supported on this OS version (10.0.17763)".   Most importantly, the Realtek network driver doesn't seem to install properly because, although it isn't providing any error messages, the Network Connections folder only shows the Bluetooth adapter.

I've tried running all "previous versions" of the driver (from HP's Support download page), but still the same scenario.  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2021 11:02 AM

HP Recommended

I've managed to fix my own problem.

In Device Manager, under 'Unknown Devices', open the properties of each one, click 'Update Driver', then "browse my PC for driver software", an lastly select the folder 'C:SWSetup' and click next.

Did this for each 'Unknown Device' and, eventually, one of them was the WiFi card.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-10-2021 11:02 AM

HP Recommended

I've managed to fix my own problem.

In Device Manager, under 'Unknown Devices', open the properties of each one, click 'Update Driver', then "browse my PC for driver software", an lastly select the folder 'C:SWSetup' and click next.

Did this for each 'Unknown Device' and, eventually, one of them was the WiFi card.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.