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‎01-21-2024 12:23 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model
Operating System: Microsoft Windows 11

My HP-410 Bluetooth Mouse keeps disconnecting after a period of idle time.  I have to reconnect after this and when shutting down overnight, i have to reconnect each morning.  I have another computer using a LogicTech Bluetooth mouse and it does not have any issues.  I like the HP but am really tired of having to repair each time.  Suggestions?  BTW i have tried all the "fixes" to power management,  etc and nothing worked

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12 people had the same question
1 REPLY 1

‎03-21-2024 11:34 AM

HP Recommended

I have the same computer as the OP and the same mouse.  Thing is, this is a "new mouse" and it has the same problem with the ENVY (Windows 11 Pro) and a ProBook (Windows 10 Enterprise).  An older version of this model mouse stays connected to Bluetooth or reconnects when power is restored.  The older one (without this problem) was manufactured in December of 2021 while the new says March 2022.

 

I suspect it's a hardware issue with the mouse.  

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