HP 8715 Settings Locked By Another User

[sgsgsg1]

I am trying to reset my HP OfficeJet Pro 8715 printer to factory settings.  Several attempts have failed.  When I get to the Restore Factory Settings tab, the message is that the function was locked by the person who set up the printer.  That would be me but I am not aware that I ever locked anything.  How do I unlock this function? and then, how do I complete resetting the printer to factory settings?  I have seen a couple of posts just like mine but I see that the solution says something about a private message.

[Irfan_06]

Hi @sgsgsg1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're looking for help with performing a factory reset on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support