HP App

[Aguilar45]

My computer is remotely connected to an HP jet pro 8025e. Why does the HP app installed in my computer not recognize the printer, while my HP app in my cell phone does recongize the printer?

[Jerry_57]

Hi @Aguilar45,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When your HP Smart app on your computer doesn't recognize your HP Jet Pro 8025e printer, while your phone's app does, you can follow these steps for troubleshooting:
 

Ensure Network Connectivity:
 

• Make sure both your computer and printer are connected to the same wireless network. This can often be a source of connection issues.
   
• Double-check your network's settings to ensure all devices are on the same network band (2.4 GHz or 5 GHz). Some printers are only compatible with 2.4 GHz.

Check HP Smart App Version:
 

• Ensure you have the latest version of the HP Smart app installed on your computer. An outdated app may not function properly.

Reinstall the HP Smart App:
 

• You might want to try uninstalling the HP Smart app from your computer and then reinstalling it. This can often clear out any software glitches that might be causing the issue.

Printer Reset:
 

• Turn off your printer and unplug it for a minute. Then, plug it back in and power it on. This simple step can reset network connections.

HP Account Sign-In:
 

• Make sure you are signed into your HP account in the HP Smart app on your computer with the same credentials as on your mobile app. 

I hope this will help.
 

Take care and have a good day.