HP Chromebook Play Store won't connect to the Internet.

[DebugYoshi]

I have an HP Chromebook 14 db-0020nr. About 3 weeks ago, the Play Store stopped connecting to the internet. So it will tell me I'm offline, but my device is connected to the internet. No amount of restarting or clearing my cache will fix it, and I don't want to remove Android because I don't want to lose my apps and data. What do I do?

[Nal_NR]

Hi @DebugYoshi,

Welcome to the HP Support Community

I understand you are facing an issue with your  HP Chromebook 14 db-0020nr. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

If the issue persists, then please follow the steps mentioned in this document:

Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DebugYoshi]

Hi @Elohi_NR

This is not a printer issue. Also, I kinda wanted to avoid powerwashing my Chromebook, so I was wondering if there was any other solution to this issue.

Thanks!

[Nal_NR]

Hi @DebugYoshi,

Thanks for writing back. Well, This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!