HP Customer Support

[Nazigol93]

I am very mad at HP Support system. My laptop had problem getting connected to a Wi-Fi network. First of all it doesn't provide any chat or remote connection support after the device warranty is expired. I had to use Facebook chat and that is very inconvenient with very low frequent responses (every 20 mins ) and the person doesn't pay attention to the things I say and is not informed I had to chat for days with no result. Second, it is not supported in every country the website is banned for Iran IP addresses. I have bought the laptop in Italy but I am currently residing in Iran but there is no support whatsoever. After that I contacted Microsoft and they remotely connected to my laptop and they fixed the issue. It is really unacceptable that you discriminate your customers because of location and warranty!!!!

[Alden4]

Hi @Nazigol93,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support