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‎07-25-2023 02:06 PM

HP Recommended

Windows 10 Home 64-bit Version: 19045.3208

HP ENVY 17-j130ea Notebook PC Bluetooth Ralink PCle Adapter not working.

HP Bluetooth Mouse H3T50AA not able to connect.

Bluetooth on/off switch no longer present.

Category:
1 REPLY 1

‎07-25-2023 02:46 PM

HP Recommended

Hi:

 

What model Wi-Fi card does your notebook come with?

 

If it has a Ralink RT3290, that happens all the time on the newer builds of W10.

 

The Bluetooth disappears from the device manager without a trace.

 

The Wi-Fi adapter will also disappear with that model card.

 

There is no fix other than to replace the internal Ralink Wi-Fi card with a different model or plug in a USB Bluetooth adapter.

 

If you are interested in replacing the internal card, this model should work fine.

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

 

Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure.

 

c04091762.pdf (hp.com)

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