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‎08-20-2018 10:35 AM

HP Recommended
Product: ENVY 3165 NGW
Operating System: Microsoft Windows 10 (32-bit)

Hi please can you help. From the first day i got th lap top / notebook i have had trouble connecting to wi-fi. It is constantly dropping the connection then after a while it reconnects. I have tried connecting to different routers at home and at my place of work, it makes no difference. 

 

When i run Windows Netwrok Diagnostic it says Reset the WIFI 2 adapter. I think it then does it, or isa it telling me to do it?

 

There have been no software or driver changes.

 

 

 

2 people had the same question
1 REPLY 1

‎08-21-2018 01:35 PM

HP Recommended

@jerry3921

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

Could you please help me with the exact model name?

You can use this link: https://support.hp.com/us-en/document/c00033108 to find Model Number or Product Number.

 

Eager to assist you!

Cheers:)

Raj1788
I am an HP Employee 

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