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- HP Community
- Notebooks
- Notebook Wireless and Networking
- HP ENVY 3165 NGW

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08-20-2018 10:35 AM
Hi please can you help. From the first day i got th lap top / notebook i have had trouble connecting to wi-fi. It is constantly dropping the connection then after a while it reconnects. I have tried connecting to different routers at home and at my place of work, it makes no difference.
When i run Windows Netwrok Diagnostic it says Reset the WIFI 2 adapter. I think it then does it, or isa it telling me to do it?
There have been no software or driver changes.
08-21-2018 01:35 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers to your technical queries.
Could you please help me with the exact model name?
You can use this link: https://support.hp.com/us-en/document/c00033108 to find Model Number or Product Number.
Eager to assist you!
Cheers:)
Raj1788
I am an HP Employee