HP ENVY 5540 printer

[Gail209]

My question is Does the HP ENVY 5540 printer support5G technology?

[Jeet_singh · Accepted solution]

@Gail209,

Thank you for posting your query on HP Support Community,

This printer does not support 5GHz network. HP Envy supports only 2.4GHz.

NOTE: 802.11n will only support 2.4Ghz.

If the computer is connected to a 5GHz wireless network, it will not be able to see the printer through the network and this is expected behavior.

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help you.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[Gail209]

Since accepting your solution,  I  learned that because I now have both networks to choose from in my house (5G and 2,4),  My printer could  continue to use the 2,4.  All I had to do was reset my 2,4 as the network connection on my printer.. Not sure why it needed to be reset,  but it worked. Thanks. 

[Jeet_singh]

@Gail209,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀