HP ENVY x360 - 13-ag0003au Wifi Does Not Show 5GHz SSID of Router

[Marduaa]

Dear Support Team/Forum,

My HP ENVY x360 Convertible 13-ag0xxx laptop unable to detect 5ghz wifi in my house, laptop only able to detect 2.4ghz wifi but my other mobile device all is able to detect the 5ghz wifi . Can someone from tech support assist me?

[A4Apollo]

Hi! @Marduaa, Welcome to HP forums.

I understand you have issues connecting your PC to the 5Ghz wireless network.

Don't worry I'm here to help you out.

Did you make any software or hardware changes on your PC?

Are the wireless drivers listed in device manager?

Are you able to connect other devices to the same network?

Please share the wireless driver name listed in the device manager.

Try few steps recommended below and check if it helps.

On right side of taskbar > Right-click on network icon
Choose Open Network and Sharing Center
Select Change adapter settings
Find your Wi-Fi connection (your connections will differ)
Right-click, Properties > Configure > Preferred Band to 5.2GHz
Click OK

Try updating the wireless drivers and BIOS from the link below and check if it helps.

Note: Connect your PC to an ethernet connection before updating the wireless drivers.

Update the wireless driver using this link. Click Here

Also, update the BIOS using this link. Click Here

However, you can try few steps recommended below and Manually change network settings.

Also, try the steps recommended below.

On your keyboard, press Windows logo key and X at the same time, then choose Settings. 

In the search box, type in Troubleshoot and choose Troubleshoot network. 

On the right side of the pane, click Run the troubleshooter under Internet Connections. 

Select Troubleshoot my connection to the Internet. 

When the automatic troubleshooter finishes running the procedure, you will be able to see certain error notification. For instance: 

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP recovery manager.

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if this works!

Take Care! 🙂

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