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‎10-22-2018 10:55 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

I have had this laptop for a few weeks now. It was dead so I plugged it in and turned it on. The WiFi wasn’t working and wasn’t able to fix my driver problems. I went to reset the laptop and it told me there was an error in resetting it. I turned it off and back on and when it turned on it says I have no boot drive installed. Idk what to do. Any help would be great

1 REPLY 1

‎10-23-2018 11:09 PM

HP Recommended

@FandomGames,

 

A warm welcome to the Hp support forums. A very good day to you. I read the post and am delighted to assist you here. You are also visiting us for the first time and it will be an absolute honor to assist you here. Remarkable troubleshooting skills coupled with infinite patience are admirable. Kudos to you for that.

  • Did this occur after a recent software or Windows update?
  • Did this happen after a recent power outage or surge?

Let's ensure that the computer's hardware is fully functional first.

  • Please run the extensive HP diagnostics  by following instructions from this link: https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures)
  • Follow complete directions from the section "Run the Extensive Test (2 hours or more)" If any component fails, it will display a failure code. Please make a note of it.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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