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‎07-10-2024 07:12 PM

HP Recommended
Product: HP EliteBook 840 G3

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I got a sim today for my EliteBook, it is appearing in the settings and says it has bars however says there is no internet access. I spent over an hour at the Verizon store today and couldn’t figure out what the issue is. It occasionally connects and then will disconnect and have the same error, and regardless of weather it says its connected or not none of my tabs load and will say they’re unable to connect.

Category:
2 REPLIES 2

‎07-10-2024 10:09 PM

HP Recommended

@Dumbleduck 

 

Did you buy WWAN card option for your machine ? Without WWAN card option the SIM card is useless.

 

Given you did have WWAN card on your machine, what is it ? Please check Device Manager and ask your provider : does it support THAT WWAN card.

 

Regards.

BH
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‎07-11-2024 09:07 AM

HP Recommended

I have It4120 Snapdragon x5 LTE on it, that is used for sim cards, right? (sorry I'm quite new to computers)

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