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‎05-11-2021 03:42 PM

HP Recommended
Product: HP Elitebook 8740w
Operating System: Microsoft Windows 10 (64-bit)

This laptop works great with windows 10 but the bluetooth is not showing in Device Manager. There are also no "unknown devices" to install.

I've checked the bios and it says the bluetooth is enabled.

Is there a driver / hp wireless assistant for windows 10 for this laptop I can get hold of? The drivers support says the laptop is only supported for Windows 7...

 

1 REPLY 1

‎05-11-2021 05:32 PM

HP Recommended

Hi:

 

Sounds like the BT was turned off during the upgrade to W10.

 

The easiest way to turn on the Bluetooth again would be to:

 

Make a bootable Ubuntu installer.

 

Download Ubuntu from the link below...

 

Download Ubuntu Desktop | Download | Ubuntu

 

Here is a tutorial for how to make a bootable USB installer or DVD...

 

Create a bootable USB stick on Windows | Ubuntu

 

How to burn a DVD on Windows | Ubuntu

 

Boot from the installer and select the option to 'Try Ubuntu Without Installing.'

 

Turn on the Bluetooth in Ubuntu.

 

After you do that, shut down the PC, remove the Ubuntu installer, turn on the PC, and after you get into Windows, the BT will be present and enabled.

 

It may take a couple of minutes for Windows 10 to install the HP Bluetooth driver.

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