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‎06-01-2019 01:22 PM

HP Recommended
Product: HP Envy 360 Laptop

I am connecting one monitor to the HDMI portal. I need to connect another monitor through a USB-C to HDMI adaptor and it will not recognize the adaptor. Both monitors work when the hdmi is connected directly to the laptop, but neither works when using the usb port

1 REPLY 1

‎06-03-2019 05:36 PM

HP Recommended

@spachek Welcome to HP Forums Community! There's a few things you need to know about using the USB Type-C with adapters on video converters:

USB Type-C video modes (Alternate mode): USB Type-C ports support adapters that can output different types of video such as HDMI, VGA, and DisplayPort, all from one USB Type-C port on your computer or device.

 

For more information about USB Type-C, see USB Type-C Cable and Connector Specification (in English).

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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