-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- HP Envy 5540 does not recognize wireless network

Create an account on the HP Community to personalize your profile and ask a question
11-22-2018 03:19 PM
I have an HP Envy 5540 which I have had for 1-2 years. I have been using the printer successfully during this time and I have always connected via my wireless network. For some strange reason, the printer no longer sees the network and has therefore quit working. It can still see other nearby networks, and all of my other home devices are still on the network that the printer was once working on. There is clearly not an issue with the network. I have manually input the name of the wireless network but the printer still can not find it. I have gone through the suggested fixes and continue to receive the error message ". . . cannot recognize network."
Can someone offer some assistance in solving this issue? It's got me stumped. I've thought of calling Spectrum, thinking it may be the modem but it seems too coinsidental that my Mac system just updated to 10.14.1. While the network is down, my ink usage isn't being monitored by HP as well, correct??
Thank you
Solved! Go to Solution.
Accepted Solutions
11-22-2018 03:40 PM
Update: I decided to try one last time. I shut down all devices and rebooted and it now miraculously works. I'm amazed as I have been working on this since yesterday morning. Thanks anyway.