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‎05-10-2024 08:19 AM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV)
Operating System: Microsoft Windows 11

Hi

I purchased an Alogic Universal Twin HD USB-C Docking Station which I was told would be able to charge my laptop.

When I connected the USB-C upstream from the dock to my laptop, it does not charge.

The charger that came with my laptop works fine through the USB-C port but when I connect the one from the dock to the laptop, it doesn't work.

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2 REPLIES 2

‎05-10-2024 04:17 PM

HP Recommended

@AndrePrevin 

 

The specs of your machine is

 

           https://support.hp.com/us-en/document/ish_8083741-8083790-16

 

It comes with  65 W USB Type-C® power adapter. Are you sure your Alogic Universal Twin HD USB-C Docking Station is compatible with your machine and it has enough power to charge your machine ?

 

Please remember: NOT all USB-C ports are the same.

 

Regards.

BH
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‎05-10-2024 04:58 PM

HP Recommended

Hi

I've checked the Alogic website and it says that the dock is equipped with 85W power for charging laptops via its USB-C upstream port.

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