HP Envy x360 Constantly Resetting Network Adapter

[mac101]

Hey everyone,

I bought my Envy about 3-4 months ago. Ever since I got it home, I have had problems with the WiFi network adapter. It will randomly disconnect and when I troubleshoot the wireless, it resets the adapter. This occurs multiple times daily, and today I was disconnected from the internet about 10 times in an hour, prompting my post. I have updated drivers and searched for help but I can't seem to fix the problem. The adapter description is Intel(R) Dual Band Wireless-AC 7265 version 19.51.14.1. 

Please help me fix this problem once and for all.

Thanks!

[Barachiel]

@mac101

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

Here's a guided troubleshooter that will help fix this issue: Click here 
 
Try these steps: 
 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If issue persists, continue with the below steps: 

• If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

• If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

For related post on HP Forums: Click here (please check the product specs before sharing this post)

Keep me posted. 🙂

[mac101]

I unchecked the option for the computer to shut the adapter off, uninstalled and reinstalled the adapter, checked to see if drivers were up to date. Seemed to work for a day, now the problem is back. Internet will be there for a little, then all of a sudden, no internet. I troubleshoot and it says that it fixed the problem by resetting the wireless adapter. Another 10 minutes goes by, it happens again. This has happened about 6 times today.

[Raj1788]

@mac101

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Let's try the below steps that could resolve the issue.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, click on this link: https://support.hp.com/in-en/document/c04649175 and follow the additional troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)