HP Envy x360 Wifi Issues (Suddenly stops working, lists no network)

[babajalal]

I have updated all drivers but still, the WiFi will suddenly disconnect and no find NO networks. Even though there should be a dozen networks visible.

THen I have to start Windows Troubleshoot -> "find and fix network problems" and it restarts network adapter and then everything is working fine again! Happens everyday for no reason!

Or restart the laptop, even then it starts working again!

I tried uninstalling the pre-installed ExpressVPN (bloatware), but issue still persists. The laptop is brand new and the issue was since day 1

[Irwin6]

Hi @babajalal,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[babajalal]

Thank you for your time and reply but it didn't help.

It will work fine, and then suddenly stop (disconnect) and not show any wireless networks. I can either run network troubleshoot then (or manually disable and then enable the wireless adapter), and it starts working again! All the drivers are updated.

Another weird thing, on the HP support site, the latest version of my BIOS is F04, but Windows Update updated in to F05.

When I downloaded the F04 again, it warned me that its a downgrade hence I didn't proceed with it

[Irwin6]

Hi @babajalal,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support