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‎06-23-2020 05:29 PM

HP Recommended
Product: HP Notebook 15-dy1018ca
Operating System: Microsoft Windows 10 (64-bit)

hi Guys, not having much luck finding anything on Google, so I thought I would ask here,, it doesn't happen all the time but sometimes when the computer connects to the Wi-Fi, it takes it down  and all connections are lost 

1 REPLY 1

‎06-23-2020 06:53 PM

HP Recommended

Hi:

 

Have you tried updating the Realtek wifi and bluetooth drivers to their latest versions>

 

That would be the only suggestion I can offer.

 

Realtek is constantly releasing driver updates for that problematic model wifi card.

 

WiFi:  2024.0.10.214    Jun 15, 2020

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104142.exe

 

Bluetooth:  1.7.1022.3001   Mar 10, 2020

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101946.exe

 

 

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