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HP Recommended
Microsoft Windows 11

I've recently bought a HP Omen 16.1 16-c0000 laptop and I've had massive problems with the WIFI connection.
The laptop has/had a Realtek RTL8852AE WIFI Module installed and this WIFI module seems to also be built in other laptop models.

 

After googling there are many topics in this forum regarding this exact WIFI Module going back to 2020 and there was only one solution: trying to install an old driver. Even with that old driver I've had problems with the WIFI. Randomly my latency would spike up to 1000ms - 10'000ms. Tested with ping plotter. 

So i decided I'd replace the WIFI Module with an Intel 6E AX210 Module. Before replacement I had the laptop in hibernate (i did not know) - i replaced the module (reapplied thermal paste etc.) und bootet the machine up. The WIFI worked immediately. I then rebooted the laptop and after the reboot, no WIFI Module was detected anymore. Scanning in Computer Management => Device Manager also doesn't show any unknown devices. I then installed the driver - still nothing. There shouldn't be an issue with the driver because at first it worked. 

So my guess is that HP locked it through some BIOS configuration which I cannot access.

Does anyone know of this issue or know how I can get around it? If HP really did lock it...then I just lost my money on it.

Thanks for any inputs and cheers

3 REPLIES 3
HP Recommended

Hi:

 

Did you buy the AX210 card listed in chapter 3 of your PC's service manual that has that HP part number?

 

Maintenance and Service Guide (hp.com)

 

If not, that could be the problem.

 

Another alternative would be to try the Wi-Fi card that HP installed in my HP Envy x360 15-ee0047nr notebook which has the Ryzen 5 4500U processor.

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part #/SPS # L35282-005

 

You should be able to find the card on eBay.  Search by the HP part number, not the model of the Wi-Fi card.

 

In the meantime, HP just recently released this driver for the problematic Realtek RTL8852AE WIFI adapter, you can install if you have not done so already.

 

6001.10.353.0     12/22/2022

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe 

HP Recommended

Thanks for the fast reply!

I have bought this WIFI Module:

ohmygoddess_0-1678286930047.png
it's one from Intel which as described in the Maintenance Document AX210 non vPro
I find it strange that the Module worked until i restarted the laptop though. So it must be compatible.

I had that driver installed and the driver still persisted.

 

HP Recommended

You're very welcome.

 

Does it have this SPS# on the Intel label?  M27269-005.

 

If not, it is not exactly the same card listed in the service manual.

 

For some reason, the BIOS has prevented the model card from working.

 

If you look on the forum, no one has been able to get an AX210 card to work in any HP notebook with an AMD processor.

 

I'm thinking the Intel card listed in the manual is wrong for the 16-c0xxx model series and should only have been included in the service manual for an Intel PC.

 

Solved: Compatibility of Intel AX210 on HP Pavilion 15EH-1xxx - HP Support Community - 8375357

 

Intel AX210 issue with Pavillion Gaming 15 - HP Support Community - 8590695

 

Intel AX210 + Pavilion Gaming - HP Support Community - 8342003

 

Intel AX210 Upgrade Issues - HP Support Community - 8225993

 

I recommend you try the same AX200 card HP installed in my notebook, since it has a much better chance of working in yours.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.