HP OMEN ce0xx CANNOT DETECT 5GHZ WIFI

[BIKERZXCESS]

Dear Support Team , 

My HP OMEN 15-ce0xx Gaming Laptop unable to detect 5ghz wifi in my house  , laptop only able to detect 2.4ghz wifi but my other mobile device all is able to detect the 5ghz wifi . Can someone from tech support assist me ?

Attached here are my laptop warranty .Thank you .

[Flower_Bud]

Hi @BIKERZXCESS,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your notebook does not detect 5Ghz Wi-Fi 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Was it working before? 

If yes, were there any recent changes made on your notebook? 

Let's try these steps to resolve your issue: 

1. Go to Device Manager
2. Expand Network Adapters
3. Right click on Network Adapter
4. Select Properties and then switch to the Advanced tab
5. You'll see a list of properties, one of which should mention 5GHz. If you don't see an option to enable or disable 5GHz, either your adapter doesn't support it, or the wrong drivers are installed.

If the issue persists, please update Wi-Fi drivers: 

Update network adapter drivers through Device Manager

Installing the latest wireless LAN adapter driver can resolve common issues with the wireless Internet connection. Use Device Manager to find the latest WLAN driver.

1. In Windows, search for and open Device Manager.
2. Double-click Network adapters, right-click the name of the Wireless Adapter, then select Update Driver Software.

   Figure: Update Driver Software selection

   

3. Click Search automatically for updated driver software.

   Figure: Update Driver Software window

   

4. If an updated driver is found, follow the instructions to install it.

   Try connecting to the Internet again. If there is still a problem continue to the next step.

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Let's try to reconnect your notebook to the 5Ghz network. 

If the issue persists, you could refer to this link for more troubleshooting steps: Click Here

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.