HP OfficeJet Pro 9730 printer (Catridges Depleted)

[Muin07]

I have an HP OfficeJet Pro 9730 printer. Currently, my printer has run out of one of the color inks (Cyan). However, the black ink and the other colors are still available. Is there a way to copy documents using only black ink?

Right now, I am unable to copy my documents because one of the ink cartridges (Cyan) is empty, and I am being prompted to replace the cartridge.

Is the HP OfficeJet Pro 9730 not designed for ink refilling? Or is this printer only designed to replace the entire cartridge instead of refilling the ink?

[Garp_senchau]

@Muin07,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The HP OfficeJet Pro 9730 Wide Format All-in-One Printer requires all ink cartridges—black, cyan, magenta, and yellow—to contain ink for proper operation. If any cartridge is empty, such as your cyan cartridge, the printer will prompt for a replacement and halt printing or copying tasks. This design ensures the longevity and functionality of the printhead, as operating with empty cartridges can lead to clogs or damage.

Regarding ink refilling, HP's printers are equipped with dynamic security measures. These measures can detect non-HP chips or circuitry, potentially preventing the use of refilled or counterfeit cartridges. To ensure optimal performance and avoid compatibility issues, it's recommended to use genuine HP ink cartridges.

I hope this helps.

Take care and have a good day. 😇

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