HP Officejet Pro 9020 wireless printing set up

[Dave5012]

No matter how much I have tried to complete the set-up of the printer, it still states that set-up is incomplete.  I can scan any documents to my hearts content but the machine will not print.  The printer's IP address has been entered but it requires a PORT integer. I don't know which figure (integer) to nominate.  Any helpful suggestions would be appreciated.

[Nal_NR]

Hi @Dave5012,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to go through the setup process over and over, only to get stuck on something like the port integer. It’s especially tough when scanning works, but printing won’t cooperate—it really feels like you’re so close, yet there’s just one last hurdle in the way.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware. Click here

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Dave5012,

Here are the next steps.

Let's try and uninstall the printer software from the root level on your PC and install the full-feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from this link

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Dave5012 · Accepted solution]

Hi, and thank you for your support and advice.  Truly, I had done all that (and more - if that was possible).  But I printed your reply and advice for further use if needed. I placed the printed copy in my "Computer Trouble Shoot file" in the filing cabinet.

Now get this, eh:  When I opened my computer to see what you had suggested ...  ... the &**^%$ printer literally (and without any prompts from me) printed the documents that I originally requested.  (I think the &**^%$ printer is 'possessed').   The only difference this time is that instead of leaving the printer off for 30 - 60 or 180 seconds, it was for two (48 hours) days.

The printer's power is on the same power board as the computer.  

Again, thank you for your support. As I said, I have printed your suggestions and have a hard copy for future reference.

Dave5012.

[Nal_NR]

Hi @Dave5012,

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead