HP Pavilion 15 - Wifi shows limited access no internet

[SAN12374]

Help! Wifi shows limited access no internet. I have trying to fix this from past 10 days with no results

In Device Manager there are no errors indicated with the device or its drivers.

Wifi adapter - Ralink 802.11 b/g/n WiFi Adapter

With lots of research on net and forums i tried below options but still it did not fix issue.

Reinstalled OS

Reinstalled wifi driver

Updated wifi driver

Disabling the Power Off option for the adapters
Resetting the TCP/IP settings
Resetting the Winsock catalogue
Checked router settings and wifi works in other laptops
Checked with different wifi still same issue

Please help to provide some insights on how to fix this.

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.

Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

Copy and use the individual command lines as needed.
Preferably run as an Administrator.
Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

[SAN12374]

Thank you for your inputs.

I tried all steps but it doesnt work. HP diagnostic check shows PASSED.

Below is the output of commands executed

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

@Echo OFF
getmac

Physical Address Transport Name
=================== ==========================================================
34-23-87-B0-6B-6B \Device\Tcpip_{AA3BE541-BD0D-459D-B1AD-3E0EB1BFD72D}
34-23-87-B0-6B-6C Media disconnected
A0-D3-C1-5F-F0-65 Media disconnected
netsh lan show interfaces

The Wired AutoConfig Service (dot3svc) is not running.

netsh wlan show drivers

Interface name: Wireless Network Connection

Driver : Ralink RT3290 802.11bgn Wi-Fi Adapter
Vendor : Ralink Technology, Corp.
Provider : MediaTek, Inc.
Date : 25-11-2014
Version : 5.0.52.0
INF file : C:\Windows\INF\oem3.inf
Files : 4 total
C:\Windows\system32\DRIVERS\netr28x.sys
C:\Windows\system32\drivers\vwifibus.sys
C:\Windows\system32\RaCoInstx.dll
C:\Windows\system32\RaCoInst.dat
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
Shared WEP-40bit
Shared WEP-104bit
Shared WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Vendor defined TKIP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined

netsh wlan show interfaces

There is 1 interface on the system:

Name : Wireless Network Connection
Description : Ralink RT3290 802.11bgn Wi-Fi Adapter
GUID : aa3be541-bd0d-459d-b1ad-3e0eb1bfd72d
Physical address : 34:23:87:b0:6b:6b
State : connected
SSID : XXXXXXXX(Removed)
BSSID : XXXXXXXX(Removed)
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Profile
Channel : 9
Receive rate (Mbps) : 150
Transmit rate (Mbps) : 150
Signal : 46%
Profile : XXXXXXXX(Removed)

Hosted network status : Not available

PAUSE
Press any key to continue . . .
systeminfo

Host Name: HOME-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: XXXXXXXX(Removed)
Registered Organization:
Product ID: 00426-OEM-8992662-00010
Original Install Date: 04-09-2019, 11:59:50
System Boot Time: 26-09-2019, 23:31:30
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion 15 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineInt
el ~1801 Mhz
BIOS Version: Insyde F.72, 09-03-2018
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: 4009
Input Locale: en-us;English (United States)
Time Zone: (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Total Physical Memory: 3,994 MB
Available Physical Memory: 2,806 MB
Virtual Memory: Max Size: 7,987 MB
Virtual Memory: Available: 6,797 MB
Virtual Memory: In Use: 1,190 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\XXXXXXXX(Removed)
Hotfix(s): 2 Hotfix(s) Installed.
[01]: KB971033
[02]: KB976902
Network Card(s): 3 NIC(s) Installed.
[01]: Ralink RT3290 802.11bgn Wi-Fi Adapter
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
IP address(es)
[01]: 169.254.192.207
[02]: fe80::85d0:18df:20f7:c0cf
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[03]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection 2
Status: Media disconnected
PowerShell -Command "Get-NetAdapter"
The term 'Get-NetAdapter' is not recognized as the name of a cmdlet, function,
script file, or operable program. Check the spelling of the name, or if a path
was included, verify that the path is correct and try again.
At line:1 char:15
+ Get-NetAdapter <<<<
+ CategoryInfo : ObjectNotFound: (Get-NetAdapter:String) [], Comm
andNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException

PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
The term 'Get-NetAdapter' is not recognized as the name of a cmdlet, function,
script file, or operable program. Check the spelling of the name, or if a path
was included, verify that the path is correct and try again.
At line:1 char:15
+ Get-NetAdapter <<<< -Name * | Format-Table -View Driver
+ CategoryInfo : ObjectNotFound: (Get-NetAdapter:String) [], Comm
andNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException

PowerShell -Command "GIP -Detailed"
The term 'GIP' is not recognized as the name of a cmdlet, function, script file
, or operable program. Check the spelling of the name, or if a path was include
d, verify that the path is correct and try again.
At line:1 char:4
+ GIP <<<< -Detailed
+ CategoryInfo : ObjectNotFound: (GIP:String) [], CommandNotFound
Exception
+ FullyQualifiedErrorId : CommandNotFoundException

PowerShell -Command "Test-NetConnection"
The term 'Test-NetConnection' is not recognized as the name of a cmdlet, functi
on, script file, or operable program. Check the spelling of the name, or if a p
ath was included, verify that the path is correct and try again.
At line:1 char:19
+ Test-NetConnection <<<<
+ CategoryInfo : ObjectNotFound: (Test-NetConnection:String) [],
CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException

[Lil_Boy_Blue]

Hi

Well the WiFi seems to be working...

Channel : 9
Receive rate (Mbps) : 150
Transmit rate (Mbps) : 150
Signal : 46%

My area of concern is....

DHCP Enabled: Yes
DHCP Server: 255.255.255.255
IP address(es)  [01]: 169.254.192.207

C:\>ipconfig -all

Windows IP Configuration

Host Name . . . . . . . . . . . . : LBB
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 48-48-48-48-48-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :23(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 September 2019 08:12:39
Lease Expires . . . . . . . . . . : 28 September 2019 08:12:39
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4

My IP addresses are given by the ISP modem/router, which is also the gateway to the internet.

So look to the config of the adapter.

[SAN12374]

ip address is not static for my broadband. It is dynamic ip address so i have left ip config automatic.

i tried to follow your screenshot steps but i could not find transmit power. Please advice.

[Lil_Boy_Blue]

WiFi adapter  Properties  Advanced   Scroll down to see if it is an option for you.

[SAN12374]

There is no scroll down. There are only 4 options.

[Lil_Boy_Blue]

Then your bespoke system doesn't have it.

Why you made a bespoke system with floating IP addresses only you know.

[SAN12374]

So is it system issue. Anyway to fix this?

All configuration and hardware is as provided by HP. I didn't make any hardware changes.

[Lil_Boy_Blue]

Hi

"All configuration and hardware is as provided by HP."

It's hard to believe that your ISP is HP and they provided the Router/Modem or WWAN and SIM card.

So please list the equipment.  ISP and anything else you use to to access a network /  internet etc.