• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-13-2023 09:45 AM - edited ‎08-13-2023 09:46 AM

HP Recommended
Product: HP 15-r033tx Notebook PC

Hi, 

 

My Laptop is running on W10 64-bit OS. I can't find the Bluetooth driver for it. Only available driver is this one: 

 

Mediatek/Ralink  RT3290

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

which is not compatible with  W10.                         

 

 Any fix for this?

 

Category:
1 REPLY 1

‎08-13-2023 10:27 AM

HP Recommended

Hi:

 

That is the correct and only W10 BT driver for the Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter your notebook has.

 

HP PartSurfer

 

support.hp.com/soar-attachment/251/col62518-ob-150748-2-ob-150748-2_sp71572_releasedoc.html

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

LANGUAGE(S): Global

DEVICES SUPPORTED:
Mediatek Bluetooth 4.0 Adapter
Ralink Bluetooth 4.0 Adapter
Ralink Bluetooth 4.0 Adapter
Ralink Bluetooth Adapter

 

The problem I bet you have is there isn't even a Bluetooth device manager category showing up in the device manager because that is a very common occurrence with that horrible Wi-Fi card and the newer builds of W10.

 

There is no fix other than to use a USB Bluetooth adapter or go back to whatever operating system you were using before you upgraded the notebook to W10.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.