HP Pavilion Aero 13 disconnecting from WiFi frequently

[roswelli]

Hello! I have a HP Pavilion Aero 13-be0097nr with Windows 11. While browsing the internet, it frequently disconnects from WiFi and says No Networks when I try to reconnect. The WiFi only comes back on if I restart the laptop.

I got it a week ago, and have not made any changes to the laptop. Any advice?

[koulo]

Hello. I have the exact same probem with our recently purchased HP Aero 13-be0xxx.

Any updates?

[Nirvana_95]

Hi @roswelli 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing Wi-Fi-related issues on your system. Do not worry, we are here to help you with it.

May I know if you have made any changes to your system?

From when are you facing this issue?

Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

While you respond to that, I recommend the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If the issue persists, continue with the below steps: 

If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key, or labeled with a symbol of an airplane. 

If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

If your computer does not have a wireless key or the wireless activity lights remain off or orange then continues using these steps. 

Click Start, type troubleshooting into the Search field. 

Select troubleshooting from the search results. 

Click Network and Internet. 

Click Internet Connections 

For more details consider using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[rbec]

"May I know if you have made any changes to your system? "- Only regular updates, some of which included wifi drivers. 

"From when are you facing this issue? "- From the purchase date in March 2022;

"Did you reinstall the network drivers?"  Yes. 

"or update it from the HP website using a wired internet connection?"   -  The Aero does not have a wired connection.

"Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". " -   That's one of the first things I tried but Windows 11 home does not have this option.

I continually have to run network troubleshooting to restore connectivity.   The  other suggestions do not apply to this device.

[Nirvana_95]

Hi @roswelli 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[roswelli]

"May I know if you have made any changes to your system? "- Other than regular updates and reinstalling drivers, no.

"From when are you facing this issue? "- From the purchase date in March 2022.

"Did you reinstall the network drivers?"  Yes. 

"or update it from the HP website using a wired internet connection?"   -  The Aero does not have a wired connection.

"Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". " -   Windows 11 Home OS does not have this option, so I cannot do this fix.

I continually have to run network troubleshooting to restore connectivity.   The  other suggestions do not apply to this device.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!