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05-31-2022 08:19 AM - last edited on 05-31-2022 08:29 AM by Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: HP Pavilion Aero 13 disconnecting from WiFi frequently - HP Support Community - 8354108
I've had the same issue since purchased March 24, 2022. I've tried updating the driver with no change. It still disconnects and I have to run the network diagnostics or restart. Is anyone looking into this?
06-03-2022 07:20 AM
Welcome to the HP Support Community. Thanks for bringing this to our notice.
From what I have understood, you are facing Wi-Fi-related issues on your system. Do not worry, we are here to help you with it.
May I know if you have made any changes to your system?
May I know if it is frequently getting disconnected on any particular application or while plugging in any particular device?
From when are you facing this issue?
Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?
While you respond to that, I recommend the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If the issue persists, continue with the below steps:
If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key, or labeled with a symbol of an airplane.
If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.
If your computer does not have a wireless key or the wireless activity lights remain off or orange then continues using these steps.
Click Start, type troubleshooting into the Search field.
Select troubleshooting from the search results.
Click Network and Internet.
Click Internet Connections
For more details consider using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
06-04-2022 07:31 AM
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
I am an HP Employee
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