HP Pavilion DV6T Quad - Upgraded to win10 and need lan drivers

[Blumamba]

I sold my HP Pavilion DV6T Quad to a friend of mine and upgraded the win7 to win10.  Everything was fine and no issues detected.  Upon installing it at my friends house I discovered the lan was dead and checked the driver status.

It gave this error, which I assume to be a driver issue.

\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06\4&31f6052c&0&00E0 requires further installation

It was listed as a realtek 8167 but I tried to install a driver listed in the hp forums for the same thing yet I still cant get a good driver to work.  can someone link me to the correct driver so I can hook into his switch.

Thanks

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to install the W10 Realtek ethernet driver from the Realtek website.

Download, unzip and run the setup application from the Win10 Auto Installation Program (NDIS) file at the link below:

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

[Blumamba]

I did that prior to posting the question.  It is an hp driver and I need the link from them to activate it.  Otherwise standard driver install will not work.  The error listed is from that install as well as every other install I tried.

Thus why HP has to provide the link to install the correct driver and why I provided the exact error code.  I have seen many issues like this and hp responded with the correct driver link and solved that persons issues.

Do you happen to have the hp link for the error code?

[Paul_Tikkanen]

HP never released any W10 drivers for any dv6 model series and HP does not support the model series for W10.

There are dozens of different W10 HP drivers for the Realtek ethernet adapter.

I can pull any one of those drivers and it will have support for the hardware ID you posted.

For example, this one:

10.16.323.2017      Jul 10, 2017

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81306.exe

Below is a copy and paste of the hardware ID you posted that is inside the above HP driver file.

%RTL8168.DeviceDesc% = RTL8168E.ndi, PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06 ;HP

It is also inside the same driver file from the Realtek site that I posted yesterday.

%RTL8168.DeviceDesc% = RTL8168E.ndi, PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06 ;HP

[Blumamba]

As I stated, that will not work.  It give the same exact error.  So I copied and pasted both the config and the not started errors.  Thanks for your input but there is something else going on here and it appears to me to be directly related t o the driver.

Device PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06\4&31f6052c&0&00E0 requires further installation.

Device PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06\4&31f6052c&0&00E0 was configured.

Driver Name: oem1.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 03/23/2017
Driver Version: 10.16.323.2017
Driver Provider: Realtek
Driver Section: RTL8168E.ndi.NT
Driver Rank: 0xFF0000
Matching Device Id: PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06
Outranked Drivers: oem14.inf:PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06:00FF0000 rt640x64.inf:PCI\VEN_10EC&DEV_8168&REV_06:00FF2000 oem14.inf:PCI\VEN_10EC&DEV_8168&REV_06:00FF2000 oem1.inf:PCI\VEN_10EC&DEV_8168&REV_06:00FF2000 oem14.inf:PCI\VEN_10EC&DEV_8168:00FF2001
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_1C10&SUBSYS_1657103C&REV_B5\3&11583659&0&E0

Device PCI\VEN_10EC&DEV_8168&SUBSYS_1657103C&REV_06\4&31f6052c&0&00E0 had a problem starting.

Driver Name: oem1.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: rt640x64
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0