• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-19-2021 03:08 AM

HP Recommended
Product: Pavilion G6 2016tx
Operating System: Microsoft Windows 10 (64-bit)

Hi, My Bluetooth is not able to discover devices after upgrading to Windows 10. My device model is HP Pavilion G6 2016tx.  I have tried many ways (services.msc), tried to update drivers, but my driver not visible in device manager. Default Bluetooth drivers are being displayed (Bluetooth enumerator, Bluetooth Device (RFCOMM Protocol TDI, Generic Bluetooth Adapter).

 

Can anyone help me in this regard?

 

Thanks in advance! 

Category:
1 person had the same question
1 REPLY 1

‎06-19-2021 07:50 AM

HP Recommended

Hi:

 

Unfortunately, the Ralink Bluetooth 3.0 adapter is not compatible with W10.

 

That is why the Ralink Bluetooth driver did not install.

 

You would need to either go back to the original operating system or purchase a USB Bluetooth adapter.

 

I am very surprised the Ralink wifi/bluetooth card is working at all.

 

Usually that model card completely disappears from the device manager on the newer builds of W10.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.