HP Pavilion Keyboard & Mouse 800 intermittent issues

[Agios77]

Hi all,

I have a HP Pavilion Wireless Keyboard & Mouse 800 QWERTY keyboard.

When it's working it's working like a charm, but I regularly experience intermittent issues with it. When it happens I can hardly type. Some keystrokes are missed, others are multiplied, so I have to correct my typing continuously. (Sooooooo III hveee to corrrrrrrrrrrreeectt y tpinnnnnng would be what it looks like at such a time).

Since a few days also the light on the capslock key started blinking in orange, while typing. Anybody an idea what could be causing this and/or what the meaning of the flashing capslock is?

[Echo_Lake]

@Agios77

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried replacing the batteries with the new ones?

Keep me posted for further assistance.

[Agios77]

Hi Echo_lake,

Apologies for a late reply... I just wanted to make sure to provide a decent answer.

The issues were not caused by recent software or hardware updates that i am aware of.

I did replace the batteries and have to admit that it 'solved' the orange light in the caps lock key. 

The the issues with typing seem to have gone (or at least have reduced a lot).

Undortunately, now my mouse is giving me a hardtime (it has new batteries!). Clicking is ok, but moving it around (I tried different surfaces) is now really slow, it does not accelarate somehow. And that is again intermittent. Sometimes it does well, sometimes is is really slow and annoying. Any suggestions for that?

Thanks so far!

Update on this morning's message:

After I posted the above message I switched the usb-re* to another port. This improved the functy of the mouse a lot! Unfortunately, the keyboard is now back to the previous behavior, very annoying... Could the keyboard/mouse be interfering with each other somehow?

*usb-re = usb-receiver --> good example of what regularly happens when doing some normal typing....

[Echo_Lake]

@Agios77

Thank you for posting back.

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update:Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Agios77]

HI Echo_lake

Thanks for your reply. I have done the updates as instructed. One failed (Intel Video Driver and Control Panel), even after several retries.

Bios was up to date, as you can see from attached pictures.

Let's see what this does to the mous/keyboard performance for a couple of days.

Thanks!

[Agios77]

too bad.... already I can conclude the updates didn't do the trick

I just had to reboot and it was practically implossible to enter my password correctly on login.... 

The keyboard just hampers too much. after 5+ tries I used my laptop keyboard.

Looking forward to other suggestions...

[Echo_Lake · Accepted solution]

@Agios77

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This seems like driver conflicts, have you checked the keyboard and mouse on different devices?

Keep me posted!