HP Pavilion Model 15-eg3053cl Not detecting internet

[EmB10]

HP Pavilion Model 15-eg3053cl Not detecting internet. I’ve tried resetting it and a few other options. It’s definitely my laptop our internet is working on other devices. I don’t have nderstand computers well enough to explain what I tried but it was 4 different trouble shooting options I found on YouTube. 

[Garp_senchau]

@EmB10, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check the wireless signal

Check the wireless button or key to confirm the wireless signal is on.

Locate the wireless key or button. This could be an image of an airplane or a wireless signal .

Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.

If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

If the wireless signal turns on: Connect to the internet again.

If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

For further troubleshooting step: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,