HP Pavilion Wifi adapter fails approximately once per week.

[ahead1234]

HP Pavilion, wifi fails about once per week. In the middle of working. Troubleshooting sometimes "resets" it and it works. Other times troubleshooting spins its wheels. Sometimes ethernet works. Sometimes not. So far, restarting seems to work with ethernet. Then the next day, wifi suddenly works again.

[ub6424]

Hello @ahead1234 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[ahead1234]

Hi ub6424,

Thank you for assisting. See info and screenshot below.

OS Name = Microsoft Windows 10 Home

Version = 10.0.19044 Build 19044

System Model = HP Pavilion Laptop 15z-eh100

System SKU = 2H5A4AV

BIOS Version/Date = AMI F.22, 7/11/2022

Thank you!

[ub6424 · Accepted solution]

Hello @ahead1234 

(1) Start Windows <device manager>

- Right click <Realtek RTL8852AE ... > and uninstall

(2) Download and install <wireless driver> ( file sp140207.exe )

--->>> Realtek 1.0.0.203

(3) Reboot and test again ...

(4) Please report your results

[ahead1234]

Hi @ub6424,

Thank you. I've uninstalled that adapter and then downloaded and installed the linked driver. Everything seems to be working, so now it is a matter of monitoring for a week or two to see if it drops out again. That is the problem with intermittent problems lol. But, I hope it works. Thank you very much for your help and I'll reply back here with an update next week.

Thank you!

[ub6424]

Hello @ahead1234 keep me updated

Good luck

[ahead1234]

Hi @Ub6424,

Well, it's been a month now without any more wifi failure incidents so I would say your fix worked. Thank you very much!

[ub6424]

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@ahead1234 wrote:

Hi @Ub6424,

Well, it's been a month now without any more wifi failure incidents so I would say your fix worked. Thank you very much!

---

Hello @ahead1234 
You're welcome !

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Good luck