HP Pavilion Wifi dropping out

[kcost]

Hello,

I am operating on Windows 10 and have had the laptop since the New Year. I recently moved, and the house wifi is working on other devices, but on my laptop it drops out every 5-10 minutes. 

Please could someone walk me through how to try and resolve the issue? - I'm not very computer literate so I need a step by step guide! If I disconnect and then reconnect on the wifi icon, it will quickly rejoin the network, but randomly drop out midway through me working.

Any help would be greatly appreciated as I'm struggling to do work properly!

Thanks!

[quest1988]

Same problem here, I have a hp pavilion gaming 15 laptop and the wifi drops, after running troubleshoot it says :

Windows Network Diagnostics

Publisher details

Issues found

The default gateway is not available

The default gateway is not available

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.

Fixed

Reset the "WiFi" adapter

Completed

Investigate router or broadband modem issues

Not run

Issues found

Detection details

6

The default gateway is not available

Fixed

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.

Reset the "WiFi" adapter

Completed

This can sometimes resolve an intermittent problem.

Network Diagnostics Log

File Name: EAD2A9D7-C14C-4015-90B0-979183F47C12.Repair.1.etl Investigate router or broadband modem issues

Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back in to the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis: 

Network adapter WiFi driver information:

   Description . . . . . . . . . . : Realtek RTL8822BE 802.11ac PCIe Adapter
   Manufacturer  . . . . . . . . . : Realtek Semiconductor Corp.
   Provider  . . . . . . . . . . . : Realtek Semiconductor Corp.
   Version   . . . . . . . . . . . : 2024.0.3.101
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem42.inf
   Inf File Date . . . . . . . . . : 11 September 2018  20:43:46
   Section Name  . . . . . . . . . : HP8822be.ndi
   Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_b822&subsys_831b103c
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: 19386fac-6017-4304-a745-06e3170a4f8c
 Interface name: Realtek RTL8822BE 802.11ac PCIe Adapter
 Interface type: Native WiFi

Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1

Connection status summary
 Connection started at: 2019-02-13 00:27:37-571
 Profile match: Success
 Pre-Association: Success
 Association: Success
 Security and Authentication: Success

List of visible access point(s): 1 item(s) total, 1 item(s) displayed
        BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
-------------------------------------------------------------------------
18-A6-F7-74-4F-29	Infra	 <unknown>	-54		5240000	 TP-LINK_4F29_5G

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 13 item(s) total, 13 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		100	Yes		TP-LINK_4F29_5G
  Infra	 <unknown>	Yes		100	Yes		Tenda_1E2B90
  Infra	 <unknown>	Yes		100	Yes		TP-LINK_EXT_4F2A
  Infra	 <unknown>	Yes		100	Yes		TP-LINK_4F2A
  Infra	 <unknown>	Yes		15	Yes		TP-LINK_Valy
  Infra	 <unknown>	Yes		45	Yes		internetdigi
  Infra	 <unknown>	Yes		100	Yes		DIGI-zXXgNS
  Infra	 <unknown>	Yes		10	Yes		RBNK SERV SRL
  Infra	 <unknown>	Yes		80	Yes		DIGI-24-2ECECF
  Infra	 g	Yes		50	Yes		Belkin_G_Wireless_3C33D5
  Infra	 <unknown>	Yes		100	Yes		TP-LINK_EXT_4F29_5G
  Infra	 <unknown>	Yes		15	Yes		DIGI-5-2ECED0
  Infra	 <unknown>	Yes		13	Yes		stefan

  List of preferred networks: 1 item(s)
   Profile: TP-LINK_4F29_5G
    SSID: TP-LINK_4F29_5G
    SSID length: 15
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

 Information for Connection ID 1
 Connection started at: 2019-02-13 00:27:37-571
  Auto Configuration ID: 1
  Profile: TP-LINK_4F29_5G
  SSID: TP-LINK_4F29_5G
  SSID length: 15
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  18-a6-f7-74-4f-29
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 1343707
    Ndis Tx: 881854
    Unicast decrypt success: 27
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 350
    Rx failure: 0
    Tx success: 0
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
   Roaming history: 2 item(s)
     Times: 2019-02-13 20:55:26-935
    Roamed from BSSID:  18-a6-f7-74-4f-29
     Reason: 0x00020000
     Times: 2019-02-13 07:25:58-789
    Roamed from BSSID:  18-a6-f7-74-4f-29
     Reason: 0x00020000

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialise status: Success

Information for connection being diagnosed
 Interface GUID: 19386fac-6017-4304-a745-06e3170a4f8c
 Interface name: Realtek RTL8822BE 802.11ac PCIe Adapter
 Interface type: Native WiFi

Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialise status: Success

Information for connection being diagnosed
 Interface GUID: 19386fac-6017-4304-a745-06e3170a4f8c
 Interface name: Realtek RTL8822BE 802.11ac PCIe Adapter
 Interface type: Native WiFi
 Profile: TP-LINK_4F29_5G
 SSID: TP-LINK_4F29_5G
 SSID length: 15
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem

[WesleyLW]

I'm having this same probelm with my HP Pavilion Laptop 14-ce0xxx, but only with BT Broadband routers (hubs). On my personal Virgin media router, I do not have an issue. I believe this is an issue with the Realtech Wifi card in the latop, as if I plug a second USB WiFi adaptor into my HP laptop, I do not have an issue.

I am using the latest driver Realtech 2024.0.1.102 driver and have also tried previous drivers and have the same issue.