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‎03-28-2022 12:57 PM

HP Recommended
Product: HP PAVILION G SERIES LAPTOP
Operating System: Microsoft Windows 7 (64-bit)

Was given a HP Paviilion G series laptop (G6 as indicated underneath battery area) by someone spring cleaning their home.  The operating system of this device appears as Windows 7 Home Premium (64 Bit).  Tried to select my product on this website, but my product number is not being accepted.  I'm trying to use this laptop features, such accessing the web, maybe download Microsoft Edge and etc but I keep coming across issues like Internet Explorer cannot display the webpage or seems like wifi isn't connected.  Can someone help me please (or point me in the right direction to resolve this).

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4 REPLIES 4

‎03-28-2022 02:01 PM

HP Recommended

@MzBond007 

 

What is your HP Paviilion G machine ?  Please use the following way to find out the model/product of your machine


                    https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎03-28-2022 02:22 PM

HP Recommended

I was having "known trouble" with my new pavilion laptop for the last several weeks.   I just had to go to HP downloads, Driver-Network, and had to download the Mediatek wireless LAN driver (Jan 27, 2022 update)  because my Wifi kept dropping out.  Not sure if this will fix your problem.

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‎03-28-2022 03:04 PM - edited ‎03-28-2022 08:07 PM

HP Recommended

@Banhien, It's a HP Pavilion g6 Notebook PC 

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‎03-28-2022 08:10 PM

HP Recommended

Unable to get to this step in the process because each time I attempt to open a webpage and select something as option, the next page is giving me an error message about website's security certificate.😠

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