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Ahmed08
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Solved!

HP ProBook 4540s Bluetooth problem in Windows 10 (64-bit)

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HP ProBook 4540s
Microsoft Windows 10 (64-bit)
Hello everyone,

 

I have a problem with the Bluetooth of my HP ProBook 4540s as the drivers are installed and working properly but the Laptop cannot detect any other device or be detected by other devices. I tried downloading and reinstalling the drivers from https://support.hp.com/us-en/drivers/selfservice/hp-probook-4540s-notebook-pc/5229455 but unfortunately, that didn't work. 

Device description: Qualcomm Atheros AR3012 Bluetooth 4.0 Adapter

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Paul_Tikkanen
Level 21
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Hi:

 

I believe this will work for you...

 

Go to the device manager.

 

Click to expand the Bluetooth device manager category.

 

Do you see a Generic Bluetooth adapter listed there, or do you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there?

 

If you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there, you need to uninstall that device, and check the uninstall driver box, restart the PC, and it should show up as a generic Bluetooth adapter.

 

To do that, right click on the Qualcomm Atheros AR3012 Bluetooth adapter, select uninstall, and check the uninstall driver box.

 

Then restart the PC, and now you should see a Generic Bluetooth adapter.

 

If you first see a Generic Bluetooth adapter listed there, then proceed directly to the first driver install step.

 

I have the two driver files that you need to fix the problem, which I zipped up and attached below.

 

So here is what you do...

 

Download and unzip the two driver files I attached below to their folders.

 

Do not do anything with the files in the folders.

 

Go to the device manager, click on the Generic Bluetooth device listed there.

 

Click on the driver tab, Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the first driver folder 10.0.1.15.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then see if you can connect to a Bluetooth device.

 

If you can, then  update that driver to the second one.

 

Go back to the device manager.  Click on the Atheros AR3012 Bluetooth device.

 

DO NOT uninstall the Atheros AR3012 Bluetooth device this time.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the 10.0.1.22 driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

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Paul_Tikkanen
Level 21
Level 21
135,198 124,554 20,727 31,820
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

I believe this will work for you...

 

Go to the device manager.

 

Click to expand the Bluetooth device manager category.

 

Do you see a Generic Bluetooth adapter listed there, or do you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there?

 

If you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there, you need to uninstall that device, and check the uninstall driver box, restart the PC, and it should show up as a generic Bluetooth adapter.

 

To do that, right click on the Qualcomm Atheros AR3012 Bluetooth adapter, select uninstall, and check the uninstall driver box.

 

Then restart the PC, and now you should see a Generic Bluetooth adapter.

 

If you first see a Generic Bluetooth adapter listed there, then proceed directly to the first driver install step.

 

I have the two driver files that you need to fix the problem, which I zipped up and attached below.

 

So here is what you do...

 

Download and unzip the two driver files I attached below to their folders.

 

Do not do anything with the files in the folders.

 

Go to the device manager, click on the Generic Bluetooth device listed there.

 

Click on the driver tab, Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the first driver folder 10.0.1.15.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then see if you can connect to a Bluetooth device.

 

If you can, then  update that driver to the second one.

 

Go back to the device manager.  Click on the Atheros AR3012 Bluetooth device.

 

DO NOT uninstall the Atheros AR3012 Bluetooth device this time.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the 10.0.1.22 driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

View solution in original post

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Ahmed08
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Message 3 of 4
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thanks,
I searched for Generic blutooth adaptor on the internet and download it. when I installed the generic adaptor on my computer the blutooth worked, it seems that there were missing files that instlled when I try to install generic adapter.

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Paul_Tikkanen
Level 21
Level 21
135,198 124,554 20,727 31,820
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You're very welcome.

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