• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
ProBook 4540s
Microsoft Windows 10 (64-bit)

Hi All,

 

Can someone help me?
WIFI Driver is missing; I can't connect to the internet. And now I am using an ethernet cable to connect to the internet. 
Please see the attached files. Thank you! and besides, I can't use my Bluetooth.

 

laptop : HP ProBook 4540s

OS: Windows 10

 

image_2020-12-29_200751.png

 

I really appreciate any help you can provide.

2 REPLIES 2
HP Recommended

cggarland_0-1609243717379.png

 

HP Recommended

Hi:

 

See if these drivers work...

 

W10 Wifi Driver...

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

Then see if this W10 Bluetooth driver works...

 

This package contains the driver installation package for the Mediatek Bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.