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‎07-31-2024 04:58 AM

HP Recommended

Hello everyone! Let me tell you my situation. A few months ago I moved to another country so I sold almost everything I had, among these things I had to sell, I had my TV. As I couldn't sell it, I ended up accepting to exchange it for an hp notebook that was easier to transport. The problem is that the guy who sold it to me did’t tell me that it was a business model and even tho I try to reinstall windows I keep getting asked to use a business account to log in. This models have some kind of security chips? What will happend if I swap the ssd to a fresh one?

router login 192.168.l.l
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1 REPLY 1

‎07-31-2024 06:47 AM - edited ‎07-31-2024 06:48 AM

HP Recommended

Hi:

 

You should be able to use the HP cloud recovery client utility to factory reset the PC.

 

Here is an info link for how to use the utility:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

Here's the link to the software download.  You will need to install the software on another PC since yours is not working.

 

HP ProBook 440 14 inch G9 Notebook PC Software and Driver Details

 

 

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