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‎02-07-2017 03:10 AM

HP Recommended
Product: HP S6500 Portable Speaker

I just bought a new white speaker but when I connect any device via Bluetooth, the music plays for a while and then the Bluetooth is disconnected. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2017 12:28 PM

HP Recommended

Hey there! @Sushmita07, Thanks for stopping by HP forums!  

 

I understand that your S6500 portable Bluetooth speaker keeps disconnecting.

 

Don't worry I'd like to help.

 

Have you completely charged the Bluetooth speaker?

 

Please try the steps recommended below.

 

Check the Battery Level.
select “Turn Bluetooth Off”, then let it sit for a moment to take effect before going back to the same menu and choosing “Turn Bluetooth On”.
RUN (Windows Logo + R) and type “devmgmt.msc” (Device Manager).
 In Device Manager click on Network Adapters. In Network Adapters Find your Bluetooth Wireless Network and Right click on it then go to Power Management Tab and Unmark on “Allow the computer to turn off this device to save power”.
Now check your Bluetooth device

 

 

Let me know if this works!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-07-2017 12:28 PM

HP Recommended

Hey there! @Sushmita07, Thanks for stopping by HP forums!  

 

I understand that your S6500 portable Bluetooth speaker keeps disconnecting.

 

Don't worry I'd like to help.

 

Have you completely charged the Bluetooth speaker?

 

Please try the steps recommended below.

 

Check the Battery Level.
select “Turn Bluetooth Off”, then let it sit for a moment to take effect before going back to the same menu and choosing “Turn Bluetooth On”.
RUN (Windows Logo + R) and type “devmgmt.msc” (Device Manager).
 In Device Manager click on Network Adapters. In Network Adapters Find your Bluetooth Wireless Network and Right click on it then go to Power Management Tab and Unmark on “Allow the computer to turn off this device to save power”.
Now check your Bluetooth device

 

 

Let me know if this works!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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