HP Smart can connect to my HP Officejet Pro9010 series but not the scanner

[WG-46_]

HP smart can connect to my HP Office Jet Pro 1090 series but not the scanner

[Nal_NR]

Hi @WG-46_ ,

Welcome to the HP Support Community. 

I'd like to help!

Let us try these steps to resolve this issue:

• Restart the router, the printer, and the PC 
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Uninstall and reinstall the HP smart app.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

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