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HP Spectre 13 Device Descriptor Request Failed (Code 43)

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HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)



My HP Spectre only has one USB port. No matter what device I connect to it, it doesn't recognize anything. When I connect a mouse (either Wireless USB or Wired), my Device Manager shows:

"Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed."


This is what I've tried so far:

  • Restarting computer
  • Trying it on different laptop -- it works fine on other laptops
  • Disabling device on Device Manager and re-enabling it
  • Uninstalling the driver and re-installing it
  • Windows Update -- it is up to date
  • Updating Chipset Driver
  • Updating BIOS
  • Connecting a USB hub and plugging mouse -- the mouse keeps getting disconnected and re-connected. VERY annoying.

Now I've run out of ideas, and it is still not working. If anyone has solved this issue by doing something that I haven't done so far, please let me know. This laptop is only 2 years old so I'm not sure why it's not working. Should I contact the Customer Service to see if this is a hardware problem?


+ My Operating System is Windows 10, x64. Processor is Intel Core i5-8250.

HP Support Agent
HP Support Agent
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I reviewed your post and I understand that the USB port on the computer is not working.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and perform a recovery on the computer and check if it helps.


If you continue facing the issue, then follow the steps in the below article and perform a test on the USB port.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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