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HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

Hello,

 

My HP Spectre only has one USB port. No matter what device I connect to it, it doesn't recognize anything. When I connect a mouse (either Wireless USB or Wired), my Device Manager shows:

"Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed."

 

This is what I've tried so far:

  • Restarting computer
  • Trying it on different laptop -- it works fine on other laptops
  • Disabling device on Device Manager and re-enabling it
  • Uninstalling the driver and re-installing it
  • Windows Update -- it is up to date
  • Updating Chipset Driver
  • Updating BIOS
  • Connecting a USB hub and plugging mouse -- the mouse keeps getting disconnected and re-connected. VERY annoying.

Now I've run out of ideas, and it is still not working. If anyone has solved this issue by doing something that I haven't done so far, please let me know. This laptop is only 2 years old so I'm not sure why it's not working. Should I contact the Customer Service to see if this is a hardware problem?

 

+ My Operating System is Windows 10, x64. Processor is Intel Core i5-8250.

1 REPLY 1
HP Recommended

@olivia17

 

I reviewed your post and I understand that the USB port on the computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and perform a recovery on the computer and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

If you continue facing the issue, then follow the steps in the below article and perform a test on the USB port.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.