HP Spectre 13 Device Descriptor Request Failed (Code 43)

[olivia17]

Hello,

My HP Spectre only has one USB port. No matter what device I connect to it, it doesn't recognize anything. When I connect a mouse (either Wireless USB or Wired), my Device Manager shows:

"Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed."

This is what I've tried so far:

• Restarting computer
• Trying it on different laptop -- it works fine on other laptops
• Disabling device on Device Manager and re-enabling it
• Uninstalling the driver and re-installing it
• Windows Update -- it is up to date
• Updating Chipset Driver
• Updating BIOS
• Connecting a USB hub and plugging mouse -- the mouse keeps getting disconnected and re-connected. VERY annoying.

Now I've run out of ideas, and it is still not working. If anyone has solved this issue by doing something that I haven't done so far, please let me know. This laptop is only 2 years old so I'm not sure why it's not working. Should I contact the Customer Service to see if this is a hardware problem?

+ My Operating System is Windows 10, x64. Processor is Intel Core i5-8250.

[The_Fossette]

@olivia17

I reviewed your post and I understand that the USB port on the computer is not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and perform a recovery on the computer and check if it helps.

https://support.hp.com/in-en/document/c06162205

If you continue facing the issue, then follow the steps in the below article and perform a test on the USB port.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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