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12-22-2020 10:40 PM
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)
My HP Spectre only has one USB port. No matter what device I connect to it, it doesn't recognize anything. When I connect a mouse (either Wireless USB or Wired), my Device Manager shows:
"Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."
This is what I've tried so far:
- Restarting computer
- Trying it on different laptop -- it works fine on other laptops
- Disabling device on Device Manager and re-enabling it
- Uninstalling the driver and re-installing it
- Windows Update -- it is up to date
- Updating Chipset Driver
- Updating BIOS
- Connecting a USB hub and plugging mouse -- the mouse keeps getting disconnected and re-connected. VERY annoying.
Now I've run out of ideas, and it is still not working. If anyone has solved this issue by doing something that I haven't done so far, please let me know. This laptop is only 2 years old so I'm not sure why it's not working. Should I contact the Customer Service to see if this is a hardware problem?
+ My Operating System is Windows 10, x64. Processor is Intel Core i5-8250.
1 REPLY 1
12-27-2020 02:07 PM
I reviewed your post and I understand that the USB port on the computer is not working.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and perform a recovery on the computer and check if it helps.
If you continue facing the issue, then follow the steps in the below article and perform a test on the USB port.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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