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‎08-24-2020 12:19 AM - edited ‎08-24-2020 12:20 AM

HP Recommended

I found many users have this issue, I found the answer and I can not reply because the tread is closed/locked, or I don't know were is this proper function in this forum, which is a design issue.

This particular mouse does not like to be sent to sleep, if done It newer reconnects again by itself, be it windows or android. The solution is: prevent  Windows to disable the Bluetooth device due to power management. you can find this in device manager/Bluetooth device properties. It's very tricky to find this option in windows, but you can google it for your current OS version (again unfriendly design issues)

/I did this and it worked flawlessly now, but I can't disable this Bluetooth power management in android devices.

1 REPLY 1

‎08-26-2020 03:46 PM

HP Recommended

@criz3d

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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