Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 2
Flag Post

HP Spectre x360 AX201 Issues

HP Recommended
Spectre x360 15
Microsoft Windows 10 (64-bit)

Picked up a Spectre x360 15 about a month ago - have been having some issues with the wireless adapter (Intel AX201) lately that are pretty annoying. There are three main issues:


1. When the PC wakes from sleep, it often takes about a minute for the PC to reconnect to the wireless network, seems like a power-saving issue but I have been unable to find any meaningful power-saving settings to toggle to fix this.


2. Even when the PC manages to wake up and reconnect to the wireless network, sometimes it is ONLY able to reconnect to the 2.4 GHz band and not the 5 GHz band, no matter how many times I try to switch back and forth. Issue resolves itself if I restart the PC, or sometimes if I just ignore it and let it go back to sleep and it might connect to the 5 GHz band.


3. Lastly, the wireless speeds (when the PC is connected to either 2.4/5) are not as good as they could be, not even close. On my desktop (hard-wired Ethernet), I can get ~240 Mbps down, my phone (wifi - 5GHz) ~110 Mbps down, and then when I try the Spectre (wifi - 5GHz) I might get ~50 Mbps down if I'm lucky. This is really unacceptable for a new Wifi 6 device....


So far, I have tried: updating to the latest Intel drivers (, made sure my router settings were on WPA2, have looked in device manager for any power settings, looked into HP Command Center network booster, and maybe a few other things --- to no avail....


Could really use some assistance here, I REALLY like this laptop, but these issues are really making it troublesome.




New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

BUMP. Can I get some support here, this is unacceptable for brand new $1500 laptop. I've realized that the speeds are probably due to my router only being 802.11n, however the connectivity issues are constant and making the laptop very annoying to use.


0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation